This conversation is currently closed to new comments. Try putting a piece of tape over the button and pull out on it. Some time ago, I think 10 to 15 years, there was a virus that did this. Do you have a virus scanner? If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem.
Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended. Please note: Do not post advertisements, offensive material, profanity, or personal attacks. Please remember to be considerate of other members. First, sometimes a loose connection to the drive will cause this to happen.
Open your case and remove both the power and data cables to the drive then plug them back in. The second cause is a bad tray sensor. To fix that, you need only call Dell for a replacement drive. But check the connectors first. I have not been able to find any reference to a newer BIOS code with a fix, but there are plenty of complaints on the internet. This eliminated the problem. Navigation instructions are at the bottom and right sides of the screen. That is good information.
I recently had to restore my system by installing Windws 7 from the original disk, then upgrading to Windows 10, as I had done when the Windows 10 upgrade was free. Ever since, the drawer opens and closes and opens, when I am starting up. Thanks for sharing and I look forward to any reply.
Great suggestion. I recommend that people use the button when possible to open and close drives for desktop drives. Browse Community. Turn on suggestions. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Showing results for. Search instead for. Did you mean:.
Restart the computer and press the Eject button on the front of the drive when the first screen appears before Windows launches. If the drive door opens this way, but does not open in Windows, another software program is taking control of the disc driver. Try shutting down or configuring any software programs that create discs or monitor the disc drive. If the door still does not open, insert the end of a straightened paper clip into the manual eject hole on the front of the drive.
Close all programs and shut down the computer. Look for the small hole on the faceplate of the disc drive. This is the manual release hole. The location of the manual release hole will vary. Check the documentation that came with your computer for information about removing the front panel.
Do not force the paper clip into the hole if it does not go in. Make sure that the hole is not actually the LED. Straighten the paper clip and insert it into the manual release hole until resistance is felt. Remove the paper clip and gently pull out the drawer until the disc is accessible. If the tray still does not open, open the computer case and check that the power cable for the drive is connected.
Be careful not to slide skin along any edge of the computer's interior metal. To reduce the chance of ESD damage, work over a non-carpeted floor, use a static dissipative work surface like a conductive foam pad , and wear an ESD wrist strap that is connected to a grounded surface like the metal frame of the computer. Press and release the Power button on the front of the computer. Locate the power cable that connects to the back of the disc drive tray that is having the problem. Find a different power cable that is not being used, plug the different power cable into the back of the drive, making sure that it fits firmly into the socket.
If a different power cable is not available, replug the original power cable into the back of the drive, making sure that it fits firmly into the socket. If the CD or DVD drive does not have the manual eject feature and the tray will not open by using the steps in this document, or if a disc has shattered inside the drive, the drive needs to be replaced. Upon restart, the drive door should close automatically. Note what happens. If the drive door closes and operates normally, restarting the computer fixed the problem and no further action is needed.
If the drive door closes fully and then opens automatically when Windows opens, see the section Check for software issues causing the drive tray to stay open.
If the drive door remains open, see the section Check for foreign objects or hardware issues causing the drive tray to stay open. Check for foreign objects or hardware issues causing the drive tray to stay open Check for the following problems and solutions:.
If your computer case has a drive door as part of the front cover, the drive tray might be catching on the door. Gently hold the computer cover door open down and press in on the drive tray to close the tray.
If the drive tray closes, the tray is not sliding properly along the surface of the door. Clean the inside of the door and remove any foreign objects that have become lodged in the door.
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